Your role (great development potential):

As a Sales Development Representative (SDR), you will participate in a program that guarantees you a long-term sales career with Force8. This consists of three phases that build on each other:

Phase 1:

• You’ll work as a Sales Development Representative. We’ll teach you about the sports tech industry and our outstanding SaaS products. You’ll generate sales demand and pipeline revenue through inbound and outbound prospecting.
• The primary mission for this role will be to share our mission and story with prospective clients and set up revenue-generating meeting opportunities for the commercial team.
• Key responsibilities include partnering closely with the sales team to target, prospect and plan for outreach, and then generating a consistent stream of meetings in those targeted areas.
• A successful candidate will bring a continuous improvement mindset and standout skills related to account planning, client outreach, and team selling.
• This job will help you build profound sales skills combined with an authentic sales approach.

Phase 2: (if wanted and qualified)

• You will be promoted to an Account Executive. In this role, you will continue prospecting. Additionally,  you will do online product presentations by your own and create offers toward your acquired potential clients. You will learn how to negotiate with these prospects and how to close deals.

Phase 3: (if wanted and qualified)

• You will be promoted to a Customer Success Manager. In this phase, you will continue to support the customers you have acquired. You play a key role in ensuring that the customers you support get the best out of our products and services. In addition, you will learn how to up-sell additional modules to existing customers.

What you should enjoy doing (in phase 1):

• Strategically researching/identifying prospects, generating qualified leads, and uncovering high value targets
• Effectively sharing our mission and model to prospective clients by highlighting why meeting with Force8 will bring value to their business
• Accelerating business development through outbound calls and sending strategic emails that directly tie to a prospect’s potential needs
• Collaborating with team members to convert prospects to clients through effective team-selling, including meeting preparation, follow-ups and partnering to bring prospects through the demand generation cycle
• Design, orchestrate, and execute highly-effective outreach campaigns (covering warm and cold relationships) in order to generate a consistent stream of monthly meetings. Continuously improve through A/B testing
• Use Hubspot and related methods to ensure accurate knowledge transfer regarding account development, outreach progress and opportunity pursuit
• Rapidly develop your sales skills on the job and through training and events

What we look for:

• Full business language capacity in German and English (and/or French)
• One plus years of experience within a commercial organization preferred
• You love sports and do perform (or have performed) any sport in a club environment
• Ideally, you have experience in any (volunteer) club work (such as team manager, coach, assistant, youth developer etc)
• You bring a diversity of perspective based on your own unique experiences
• You are goal and action oriented with a sense of urgency, drive and commitment to exceed goals
• You are able to quickly build trusted working relationships with a variety of people and personalities
• You are inquisitive and adept at reviewing and consolidating information that surfaces actionable insights
• You are comfortable reaching out to clients to arrange meetings and can work past obstacles with persistence and poise
• You are able to thrive in a team-selling environment
• You are passionate, proactive, resourceful and have a thirst for excellence and results
• You excel in a fast-paced, dynamic working environment and are able to effectively manage multiple priorities simultaneously
• You have excellent communication, organization, and time-management skills
• Proficiency in MS Office, Google Suite, Hubspot or a comparable CRM, preferred

Your role:

• We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.
• The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
• The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully.

What you should enjoy doing (in phase 1):

• Perform initial on-boarding of accounts with Force8 customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts.
• Work with customers to ensure they are finding value in our products and services.
• Become an expert in Athlete Management Systems and educate customers on the use and benefits of our products.
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

What we look for:

• Bachelor’s degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management.
• Full business language capacity in German and English (and/or French)
• Possess strong phone, written and verbal communication skills with excellent presentation skills.
• Confident, high energy, self-motivated and a true team player.
• Experience working with senior and executive level customer contacts.
• Demonstrated ability and desire to work and excel in fast-paced environment.
• Excellent multitasking and project management skills.
• Understanding of Internet and web applications with a desire learn new technologies.
• Ability to understand and articulate SaaS-related tasks.
• Must possess a proven understanding of Sport-related processes (club and/or federation level) prior experience in SaaS preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office.

Responsibilities

We’re recruiting coaches who are motivated to work with the Force8 Coach athlete and team management system and sell it to other organizations (high schools, colleges, clubs etc.).

Profile

You need to have strong sales and customer service skills with a wide network in the sports community. You generate new sales leads and even close deals by yourself – supported by our country manager.

What we offer

Any sales won with your help will be compensated with a generous commission and annual ongoing renewals. This position will only require a few hours a week, and Force8 will provide you with the materials needed.